Thank you for choosing SVGMK Creative! We value your satisfaction and want to ensure that your shopping experience with us is smooth and hassle-free. Please review our Shipping and Payment Policy below:
Delivery Method:
All our products are delivered electronically via email with download links. This means no physical copies are shipped for non-exclusive rights licenses. Upon completing your purchase, you will receive an email containing the download links for your selected products.
Email Delivery:
To ensure you receive our emails, please check your spam and junk folders if you don’t see them in your inbox. Some email providers may filter our messages. To avoid issues, please do not block pop-ups or links in your browser or email client.
Accessing Download Links:
If the links are not clickable, copy and paste them into your browser's address bar. If you experience difficulties, try using a different browser or device. Please note that some mobile devices may not be ideal for downloading or saving files; we recommend using a desktop or laptop computer (PC, Mac, Laptop, or MacBook) for a smoother experience.
Delivery Time:
After your payment is successfully processed, you will receive the email with download links within minutes. In rare cases, delivery may take longer due to technical issues or high demand. For custom products, delivery usually takes between 24 and 48 business hours. Some services are available for immediate download. Delivery time will be specified with each product.
If you require faster delivery, expedited shipping options are available at an additional cost. Please contact us for details.
Urgent Services:
If you need an urgent service, please contact us first to confirm availability, as we operate from Europe. If available, you can select delivery options of 16, 12, 6, or 3 hours when placing your order.
Payment Options:
We offer secure online payments via credit cards, debit cards, and PayPal through our website. We use advanced encryption to protect your information.
About PayPal:
PayPal is a trusted platform that allows you to send and receive payments securely by linking your card or bank account without sharing your details with the merchant. To pay with PayPal, select the option during checkout and you will be redirected to PayPal to confirm the payment. If you don’t have an account, you can create one during the process.
Accuracy of Information:
Please ensure that the payment details you provide (card number, expiration date, PayPal info, billing address, and email) are accurate, up-to-date, and truthful. By doing so, you confirm you have the legal right to use the payment methods provided.
Double-check your information before confirming to avoid errors.
Transaction Authorization:
By making a payment, you authorize us to share your information with third parties necessary to complete the transaction, such as payment processors, including applicable taxes and fees.
Order Acceptance:
All orders are subject to acceptance by SVGMK Creative. If you notice any errors or have questions about your order, please contact us immediately at info@svgmkcreative.com. We are ready to help and resolve any issues promptly.
Refund Policy:
Refunds are governed by our Refund Policy. Please refer to it for details on eligibility, procedures, and fees.
Customer Support:
At SVGMK Creative, customer satisfaction is a priority. If you encounter any payment issues or have questions, our support team is available to assist you quickly and courteously.
Our site uses SSL encryption, indicated by a padlock icon in your browser’s address bar, which protects your data, including payment details.
Payments comply with PCI DSS Level 1 standards, ensuring the highest security levels by:
At svgmkcreative.com, we do not disclose, rent, sell, or share your personal information without your consent.
For more details on how we collect and use your data, please see our Privacy Policy.
Thank you for shopping with confidence at SVGMK Creative!
